Returned unpaid debit order

I'm so disappointed in standard Bank. I regret moving my debit orders to my standard Bank account.

I funded my standard Bank to cover two of my debit orders. Funds were sufficient until I received an sms that one of my debit orders has been returned.

Standard Bank: R464.00 returned to *** from MULTID FORSANICOVR ***2. 2019-12-02 Query? ***

I checked my app to see where the funds went. Standard bank deducted R24 for Ucount resulting in my debit order for R464 to have R20 less.

Standard Bank let my funeral cover debit order fail due to R20 less??? Then charge me R147 unpaid item few. This is ridiculous.

They couldn't let my account be in excess by R20 so my debit order could go off but my account can be in access with R65 to cover Ucount rewards and other stupid fees they have.

Standard Bank: Hi PUMZA, please make a payment to clear your balance of R65.24. Call us on ***for more information.

What is the difference between the two?? Why didn't standards bank let my debit order go through like they pay their Ucount and have my account in excess??

This is poor poor service. I called customer service yesterday to complain about this. I was told my complaint would be escalated by I've heard nothing from standard bank. Why couldn't they pay my debit order and have their ucount fee be in excess? I want my debit order paid and have that unpaid fee reversed. This is nonsense. Such poor service from this bank.

I'm going to close this useless account.