1 reviews | Active since May 2015
Retrieving funds from a CLOSED ABSA account
Previously this year I mistakingly made a payment to an ABSA account that was supposed to be closed at the end of 2006. The money disappeared to a place where both Standard Bank and ABSA cannot tell me where it is at. I went to Standard Bank one day after the payment was made and they told me the money would bounce back, because the account it was paid to has been closed. I went back after three days. <br> The consultant was very helpful, and logged the problem and a trace has been put on the money. After three weeks, I got a call from someone at Standard Bank stating that I need to go to ABSA, because the funds could not be collected from outside of the 'closed account'. So taking off work I went to ABSA and they told me that the account is closed, so the money should have bounced back. If, however, I need to check the CLOSED account I need to speak to the account holder which is my dad. I brought him along the following week. I was told to go back to Standard Bank because they need to trace the money. I went back to Standard Bank where they again put a trace on the money and someone responded that the 40 day period for tracing the money is over. Still don't have my money.
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
