SN
Seneme N

1 reviews | Active since Dec 2024

20 Dec 2024, 11:56

Retrieve my R2000 sent via payshap

Hey, On the 23rd of November I sent 2k to an account at capitec that has been blocked ( I didn't know it was blocked) via payshap, instead of the transaction not going through it went and it didn't reflect in the account of the beneficiary neither did it come back to my account. Yesterday I sent R1 again to see if the problem was with capitec or standard bank I used my tymebank to send it failed, when I used my standard bank to send R1 it still went through. I need help to retrieve my 2k

0
Replies (3)
Standard Bank
Standard Bank's reply20 Dec 2024, 12:38
Official
Good day Seneme, 

This is not the level of service we strive for. 

We understand your frustration and are here to help. 

We can assure you that your matter is now in the right hands. 

Our team will be in touch. 

Kindest regards, 
Standard Bank Hello Peter Team 
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SN
Seneme N's update20 Dec 2024, 14:19
Reviewer Update
Okay I'll be waiting
Standard Bank
Standard Bank's reply20 Dec 2024, 17:10
Official
Hi Seneme

Your matter is still under review.
 
 We will reach you as soon as we have feedback.
 
 Kind regards
 Standard Bank Hello Peter Team
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