Retrenchment

I absolutely love banking with standard bank. I don't have issues with them at all. Always recommended them to family, friends and colleagues. However, when speaking to one of the agents a while back, I was told that I have an income protection plan on my bond and that it is calculated into my bond payments. I called in because I was retrenched last week Thursday and needed to make the necessary arrangements and to my surprise the agent told me I don't have the plan. But ive been told that Liberty Group will pay in the event something happens. I've been loyal and paying my bond on time without fail. Now when I need Standard Bank I am being told that there's nothing. Standard bank agents need better training. I have no idea what to do now.