Retrenched with Poor service delivery from SBSA!

Item: Standard Bank
Rating: 1
Author: Zulfa O

I have been retrenched end feb and subsequently app**** for the retrenchment benefit offered by Standard Bank for my credit card. I have app****- as you have to go into the bank to do this, no online options available, making this process so tedious that people do not claim- with a turn round of 5 days. I received my Claim number way late, I have been hounded by Standard Bank every second day for no payments, to which I have spewed the same story over and over. I have been contacted by Standard Bank during May Regarding the completion of my claim, which was FINALLY approved. They have yet to pay any installments, my credit record has been adversely affected, and my account has now been handed over to attorneys. PLEASE FIX THIS! I want ALL the disputes on my credit record by SBSA and the installments to be paid as promised.

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Replies (1)

Standard Bank's replyOfficial

14 May 2021, 00:59

Hello Zulfa

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support.

Kind regards

Complaint Resolution Centre
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*** (fax)
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Standard Bank's reply14 May 2021, 00:59

Official