BM
Bongane M
1 reviews | Active since Jul 2012
13 Oct 2024, 09:27
Retracted withdrawal not reflecting into the account
On the 22nd September at 16:08 withdrew R5200 from my Standard account on an ABSA ATM (no: ***) and only R2800 came out, the rest of the money trapped in the atm and then retracted by the ATM. But Standard Bank has not yet reversed that money into my account to date.
Helpful (0)
Replies (8)0
Replies (8)
Standard Bank's replyOfficial
13 Oct 2024, 09:38Dear Bongane
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply13 Oct 2024, 09:38
Official
Dear Bongane
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
13 Oct 2024, 15:40Dear Bongane
We appreciate you taking our call.
Our group has verified that this issue has been taken care of.
Do not hesitate to contact us if you require any additional help.
We hope you have an amazing day.
Kindest regards
Standard Bank Hello Peter Team
***
We appreciate you taking our call.
Our group has verified that this issue has been taken care of.
Do not hesitate to contact us if you require any additional help.
We hope you have an amazing day.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply13 Oct 2024, 15:40
Official
Dear Bongane
We appreciate you taking our call.
Our group has verified that this issue has been taken care of.
Do not hesitate to contact us if you require any additional help.
We hope you have an amazing day.
Kindest regards
Standard Bank Hello Peter Team
***
We appreciate you taking our call.
Our group has verified that this issue has been taken care of.
Do not hesitate to contact us if you require any additional help.
We hope you have an amazing day.
Kindest regards
Standard Bank Hello Peter Team
***
BM
Bongane M's updateReviewer Update
16 Oct 2024, 10:37You have indicated to me that I must raised the matter with ABSA. I have contacted ABSA and they gave me this reference number: C-***0, I spoke to Russell Edwards <***ca> and he said that Standard Bank must lodge this to them via bank server for ABSA to refund money. They can't deal with me directly because this is a standard bank account involving their ATM.
BM
Bongane M's update16 Oct 2024, 10:37
Reviewer Update
You have indicated to me that I must raised the matter with ABSA. I have contacted ABSA and they gave me this reference number: C-***0, I spoke to Russell Edwards <***ca> and he said that Standard Bank must lodge this to them via bank server for ABSA to refund money. They can't deal with me directly because this is a standard bank account involving their ATM.
Standard Bank's replyOfficial
16 Oct 2024, 10:59Hi Bongane
Thank you for getting back to us. We will follow up and provide feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for getting back to us. We will follow up and provide feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply16 Oct 2024, 10:59
Official
Hi Bongane
Thank you for getting back to us. We will follow up and provide feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for getting back to us. We will follow up and provide feedback.
Kindest regards
Standard Bank Hello Peter Team
***
BM
Bongane M's updateReviewer Update
31 Oct 2024, 21:53It's now 3 weeks I am still waiting and nothing is coming from standard bank. I don't even have reference number to show that there's is something being done. Atleast ABSA even though they say this matter must be initiated by standard bank, the provided me with me reference. How long will this whole thing take?
BM
Bongane M's update31 Oct 2024, 21:53
Reviewer Update
It's now 3 weeks I am still waiting and nothing is coming from standard bank. I don't even have reference number to show that there's is something being done. Atleast ABSA even though they say this matter must be initiated by standard bank, the provided me with me reference. How long will this whole thing take?
Standard Bank's replyOfficial
01 Nov 2024, 07:17Dear Bongane
Apologies for the delay.
Please note that we will follow up with our team.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Apologies for the delay.
Please note that we will follow up with our team.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply01 Nov 2024, 07:17
Official
Dear Bongane
Apologies for the delay.
Please note that we will follow up with our team.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Apologies for the delay.
Please note that we will follow up with our team.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
BM
Bongane M's updateReviewer Update
01 Nov 2024, 09:24I don't understand how this if helping. When exactly will you be in touch with feedback?
BM
Bongane M's update01 Nov 2024, 09:24
Reviewer Update
I don't understand how this if helping. When exactly will you be in touch with feedback?
Standard Bank's replyOfficial
01 Nov 2024, 11:27Dear Bongani
Our team has tried calling you to no avail.
Please confirm a convenient time we may contact you.
Looking forward to your response.
Kindest regards,
Standard Bank Hello Peter Team
***
Our team has tried calling you to no avail.
Please confirm a convenient time we may contact you.
Looking forward to your response.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply01 Nov 2024, 11:27
Official
Dear Bongani
Our team has tried calling you to no avail.
Please confirm a convenient time we may contact you.
Looking forward to your response.
Kindest regards,
Standard Bank Hello Peter Team
***
Our team has tried calling you to no avail.
Please confirm a convenient time we may contact you.
Looking forward to your response.
Kindest regards,
Standard Bank Hello Peter Team
***