Retarded self help system

I called through to Standard bank 12 minutes ago, after the system telling me my pin is incorrect to the card number a few times, then I get put through to an agent. After 6 questions he decides to access my account and asks me questions to verify me, the line drops did the agent drop or was it a bad line cannot be honestly said. But i tried again to call the help line, then it says for my safety my pin has been blocked and i am unable to use this service. ALL i wanted was a bank statement with my correct address on. That is it, the address on my statement is over 5 years old. I have updated my address numerous times. Now i have to go into a branch and show my ID to get my account open again for something that is so simple. I am not the first person who has had a problem with this automated line and putting in their pin number and this happening. Honestly this must be one of the worst automated systems around. Even if you push # a few times it tells you that you are clearly having issues and tells you to call in again, what kind of customer service is that. You don't even get put through to an agent to see if maybe just maybe you could assist. Honestly worst service ever !!!!