Restored my Trust

Good day, Standard South Africa,

A HUGE thank you for responding to my complaint on Thursday and ensuring I received the assistance I requested on Friday, the 31st of January 2025. You went above and beyond to make sure I got the support I should have received from the beginning. I would also like to specifically acknowledge Llewellyn Steenkamp from Standard Bank Tyger Manor, Business Banking. He ensured our request was handled with urgency, and he was both friendly and respectful throughout the process.

Thank you for providing such an outstanding customer service experience and for ensuring we left happy and satisfied.

I’m looking forward to working with Llewellyn as our business banker. He has already exceeded our expectations and has restored our trust in Standard Bank. Moving forward, I will be recommending Standard Bank to others, as you’ve truly redeemed yourselves.

One suggestion—please consider providing additional training to the team at Standard Bank Parow Branch, particularly those at the helpdesk. The two gentlemen working there were not very customer-focused, and poor service like that can drive customers away.

Once again, thank you for keeping your promise and ensuring I received the assistance I needed on Friday.