VL
Victoria L
1 reviews | Active since Oct 2024
28 Feb 2025, 18:00
Response required: Extreme disappointment as a result of incompetence.
If I could give zero stars I would. I had such a bad experience with Standard Bank today. I spoke to three different people and I’m getting different stories.. after being on a call for an hour, chatting to agents and being on hold for 40 minutes, I still haven’t received a solid response. No solution or at least a proper explanation.
This is honestly just pure incompetence. The last agent I chatted to even ended the chat without answering my question.
I’m so disappointed, I’ve always never received such terrible service from them. The communication could be better.
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Standard Bank's replyOfficial
01 Mar 2025, 08:56Dear Victoria L,
Thank you for alerting us to this. We would like to make sure your matter is resolved as a priority. We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for alerting us to this. We would like to make sure your matter is resolved as a priority. We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
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Standard Bank's reply01 Mar 2025, 08:56
Official
Dear Victoria L,
Thank you for alerting us to this. We would like to make sure your matter is resolved as a priority. We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for alerting us to this. We would like to make sure your matter is resolved as a priority. We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
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