Resolving a Request

It seems that Standard Bank can't even assist with a simple change of debit order. After calling the call centre on the 15th Sep I was instructed to submit a written signed letter and email it. On the 17th this was done only to receive information 5 days later(22nd) that my SR has been resolved and the sms response was I needed to fax the info(fax number not included in the msg). After sending the fax through, another 5 wrk days later(1st Oct) I was informed that I needed to have the request signed by both acc holders for the bond. This SR was also closed and considered resolved.<br> <br> I just don't understand how you can Request something like a change in D/O yet according to Std Bank a resolution to this request is just to respond. Nothing to do with actually completing the request. If something is missing..well get back in line and start again.<br> <br> Now after all this my bond payment is in arrears, seems next time I should plan a month ahead in advance for any changes. Std Bank would rather make it their clients fault than actually assist in something as simple as a D/O change.(Other D/O's updated in 1day)<br> <br> Standard Bank's new moto should be,<br> Staying Behind while the world moves forward