Resolved case with no feedback. You stole my money

I am so frustrated un disgusted in Standardbanks customer service. 10 Jan two card transactions were declined at a petrol station. I then had to pay cash. In the meantime the two transactions went of our bank account On 13 Jan i went to the bank in Kempton Park where they checked the system and agreed it wdnt of. I received 2 sms with ref numbers and eas told moneh will be back in my acvount on 22 Jan 23 Jan i went back yo the bank as no money put back, I sae the Team leader, completed a form and showed him my bank statement showing the money went off. He checked the system and agreed it did go off twice. Recrived another two dms eith ref numbers and was yold money will be in on 30 Jan

30 Jan received two smss stating cases resolved with no feedbavk

Phoned the bank once again to be told yhey declined the cases as they cannot see the transactions

My bank statement printed on 13 Jan clearly shoes the two transactions went off from the oetrol station and also shows that my bank balance reduced by the same amounts deducted

How can Standard Bank ddcline the cases if I provided black and white proof of the transactions and my bank balance still shows the missing amounts.from10 Jan and also the slips from the petrol station

The team leader of Kempton oark also agreed it showed on their system that yhe amounts were deducted from our acvount

Is Standard Bank blind????? My bank statement received from Standard bank shows the two transactionns and I even highlighted it for them

Why were we not contacted with feedback, just an sms " cases resolved"

I am truly disgusted with Standard Bank Standard Bank Hello Peter also promised to phone on 30 Jan but did not????

Word if mouth goes a long way a frustrated and furious, no!!! IRATE customer

Zero rating will not recommend Standard Bank to anyone

Frans ***