Resolution to the ***** case

My money was removed from my account on the 4th and after so many phone calls and reviews, on the the 21st of July 2024,I received an email from Ms Philips who was looking into the matter that my money would be refunded, indeed the money got refunded. I commend Ms Xiluva Mabunda (excellent customer service) at the Braamfontein Branch. She is very organised and pays attention to detail. My wish is that nothing of this nature will happen again. I would like to plead with investigators at Standard Bank to dig deeper into these ***** cases so that Standard Bank does not lose customers. Standard Bank must tighten the security system, especially IT personnel.