Resistance in closure of account

I’m very angry with Standard Bank as I’m experiencing a lot of resistance in Closure of my account resulting in additional expenses accumulating by the day.

I requested to close my account with Standard Bank and they were trying to retain me but the damage was already done.

Let me summarise:

Following a phone call explaining to me what will happen, I followed everything to the TEE. They said they can’t close my account immediately but have to wait a few days to check everything is order.

A day or two after I got a call on a certain day (towards COB) telling I should pay x amount in order to close. One would assume the clearing is done and all is order for closure).

I proceeded to immediately pay (instant transfer) the requested amount.

In my mind I’m expecting everything to go ahead…

The following day I tapped by mistake as a default card on my phone (negligence) and I’m wrong for that which resulted in an accumulated fee. I’m happy to pay that.

The weekend then I get a debit order from an account I asked to stop the debit order for the last three months. I proceed to check my account and a lot of things were a result of them not closing the account…

Furiously on Monday I sent a mail asking for an explanation as to why my account is not closed as I’m not getting fees I’m not expecting and very well not looking to pay…

They explained saying they can’t close immediately as it takes 24 hrs to close (no one explained this to me in the whole process), (blaming my new financial institution for an unpaid fee)and additionally due to the outstanding fees accumulated and need to pay x to settle before I pay.

Because they are now being technical with me, I proceeded to be technical.

I acknowledged the tapping bouncing fee. However I need the following to be answered.

Please show me a what time you received the first amount you said I must pay? Please show me the time you initiated the instruction to close? Because from when I paid and when I tapped my card is more than 24hrs.

Also please can you advise why didn’t you deal with the stop order instruction I gave for the last 4 months whereby I kept on reversing it for the longest time at least twice a month?

They still haven’t responded to me in more than 72hrs and I’m on private banking with Standard Bank. Meaning I’m associated a banker right?

The name of the banker that’s not on my good books right now is : Ashika A Doolabh - this is not the service I’m expecting from private banking especially when trying to retain me.

She is supported by Buhle Gwebu who has been an absolute pleasure to deal with -nice job to you!

However I’m still it satisfied with how this process is going