AP
ALFRED P

1 reviews | Active since Jul 2013

24 Dec 2015, 10:20

Residential Address

On Tuesday 22nd on December, I visited your branch in Lydenburg to get a new card as the old one no longer worked.<br> I got to the bank,stood there for like 20 minute and then I went to this lady (Rachel) at the far left corner,she asks for my residential address and I tell her,i now stay at Stand NO 886 and on your system it should be 62,as this was my previous address. Then she tells me that shell put my account on reserve and it will be frozen,should I not bring proof of residence. I take another taxi to Dullstroom to fetch proof of residence, with my name on and then she tells me it's old. At 1st she did not specify if she needed a new one old,so I picked up the one I found. Went back to the bank,fortunately there she was in her corner,i took out proof of residence gave it to her, she had a look at it and then she tells me it's old. <br> <br> First of all she should not have changed my old address to the new one as I did not have proof of residence. <br> I tell her but this is the address I gave this morning and this is the proof you wanted to see. she stood by her words, knowing how angry I was,i turned around and left.<br> <br> Should my account be frozen because of stupidity,you can keep it 4 good

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Replies (1)
Standard Bank
Standard Bank's reply24 Dec 2015, 12:45
Official
Hello Alfred Pula,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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