Require Home Loan Information not provided

I am very disappointed with service I received from standard bank. I phoned their home loan call Centre twice and in both instances I was told that my requested will be escalated. And again, in both instance they provided me with useless information that I did not ask. I made it very clear to the call Centre agent that I am looking for the total payment amount made to date on my home loan account and all I got was useless information relating to the registration of my bond to the deeds office when the bond was initiated. All I want is a one liner with a total payment amount to date. I want the total amount which includes the first instalment on my bond to the very last instalment. I don't understand why anyone would find it difficult to understand this request, or how the bank is unable to provide a total.