Requests not getting actioned

Hello,

I have home loan under my business account. I have paid 3 months installments already but haven't received a single statement. I called Std Bank to link my bond account to my internet banking profile but it could not be done over the phone, but a request was sent to my business banker to action it. This request was sent a few weeks ago. As it was not done, the past weekend I went to a branch to request it personally, however, the system did not allow them to do so and a request was sent to their IT department. As of today I still can't view my bond account. Poor service Standard Bank!

Regards, Nico