1 reviews | Active since Sept 2018
REQUESTING FOR MY MONEY BACK
Following on our last comms, i've called the customer service as suggested and I was told not to reverse the funds as they will be placed back into my account. Meagan Arendse from call centre gave me the service request no ********** 740 but the amount deposited back into my account was R1605 instead of R1845 please explain the reason for this as the amount was settled in full by the insurance and on top of that I am still liable for the service charges with my bank (FNB) due to Standard Bank deducting even though the insurance company had spoken to you guys. Please explain to me?
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***