MS
Mpho S
1 reviews | Active since Mar 2015
26 Aug 2022, 10:26
Requesting assistance with the standard Bank student loan
I am a surety for my sisters student loan and on the 28th of May went to the East Rand mall branch to enquire about the interest I have been paying since 2012 and to discuss the payment of the capital. I was taken from pillar to the next and the matter has not been resolved. One of the consultants placed a quiet on their system requesting for some documentation and I was told that I will receive feedback within a week. Till today I have not received any feedback from Standard Bank.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
26 Aug 2022, 10:40Good Day Mpho
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
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Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply26 Aug 2022, 10:40
Official
Good Day Mpho
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
MS
Mpho S's updateReviewer Update
19 Mar 2024, 07:03Please note till today I have not received assistance. I went to the east rand k90 Standard Bank in 2022 and was told they will send me the signed copy by both parties of the contract and till today I have not received it. My sister who I am paying for till today has also been enquiring since last year and she has been sent from pillar to post. Can Standard Bank please send use the signed copy of the contract by both parties coz I am tired now going back and forth with emails and going to the bank.
MS
Mpho S's update19 Mar 2024, 07:03
Reviewer Update
Please note till today I have not received assistance. I went to the east rand k90 Standard Bank in 2022 and was told they will send me the signed copy by both parties of the contract and till today I have not received it. My sister who I am paying for till today has also been enquiring since last year and she has been sent from pillar to post. Can Standard Bank please send use the signed copy of the contract by both parties coz I am tired now going back and forth with emails and going to the bank.
Standard Bank's replyOfficial
19 Mar 2024, 07:13Good day Mpho
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
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This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply19 Mar 2024, 07:13
Official
Good day Mpho
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***