Requested more information, then no response

Following my report on Hello Peter, I received responses from IBSupport, plus the person listed above. I responded to Olla Letsoalo with the information required, plus sent a follow up email, but to date, nothing. If Standard Bank cannot supply what it's customers want, then it should close down. They are becoming like the government who just stops sending you things (like your licence renewal form), and you have to spend hours trying to get that which you are entitled to.