Requested a year statement on 13/7/2015

On the 13/7/2015 I went to Standard Bank the Glen to request a statement for my business account between 1/2/2014 to 31/1/2015 and I was told the turn around time is 2 days and will be charged R21 per page and I agreed, 7 days later on the 20/7/2015 I received an SMS that my query was resolved and I was billed R600. On the 21/7/2015 I went into the branch to collect the statement and only to find that the statement was not there even though I was charged R600. Standard Bank is getting worse and worse every day.