AM
Anton M

1 reviews | Active since Oct 2010

29 Jan 2025, 18:47

Request to Opt Out of Birthday Gift Voucher Notifications

Dear Standard Bank Customer Support,

I appreciate the thought behind the birthday gesture sent to me on January 20th. However, I would like to request that I be removed from future birthday gift voucher notifications.

As a long-standing customer, I expected something more meaningful than an R50 NetFlorist voucher. While I understand the intent, this particular offer feels more like a token gesture than genuine appreciation. Rather than receiving such gifts in the future, I would prefer to opt out.

Please also note that this gesture has only accelerated my decision to close my account once my business with the bank is concluded. While this may seem trivial, I find it quite irritating.

I would appreciate confirmation once my request has been processed.

Best regards, Anton Moisey

0
Replies (2)
Standard Bank
Standard Bank's reply30 Jan 2025, 07:05
Official
Dear Anton, 

Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. 

We will do our best to resolve this issue as soon as possible and find a solution that works for you. 

Our team will contact you to assist you. 

Kindest regards, 
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply30 Jan 2025, 13:37
Official
Dear Anton, 

Our team would like to thank you for  allowing us the opportunity to help. 

We are so glad you have been assisted.

Please don’t hesitate to reach out to us should you need any further assistance. 

Kindest regards, 
Standard Bank Social Media Team 
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