Request to close loan account being ignored

I'm a prestige account holder and apparently have a 'personal banker'. I've emailed your complaint line, my banker, and several agents in an attempt to get my request actioned. I am simply being ignored, This has been ongoing to two months.

I settled a revolving load, and requested that the account be closed, this was not done. I then followed up after noticing the account was not closed, and the fees it has now incured for existing. I emailed all the below-mentioned Standbank bankers and phoned your call center again. Nothing has been done, that account remains open and building up fees (I have not used it).

Can someone please help me close this account?! I can't believe as a prestige account holder I can even get a response from Standardbank.

There is no reference number issued when emailing, I just have the emails. The consultants I have contacted: *** *** ***