Request to Close Accounts with Standard Bank

I have requested that my accounts with Standard Bank be closed on several occasions. I went in<br> to the Gardens CT branch on Monday 03/08/2015 & dealt with a Gentleman by the name of Nathan<br> He ran me through the various documents needed to close the accounts. I supp**** him with the bank details of my FNB account for him to transfer the remaining money into that FNB Cheque account. ID & Drivers licence as proof. Signed and dated.<br> He assured me that even though the systems were down, nation wide, he would contact me to confirm my account had been closed before COB on Monday 03/08/2015. I am still waiting on this call and confirmation on 07/08/2015. I asked him on 03/08/2015 when I was in the branch if he needed anything further from me, signed docs / copies of any info / cards etc. To which he responded \No