FM
Fana M
1 reviews | Active since Aug 2021
01 Aug 2023, 21:02
Request of Vehicle finance statement
I have a Vehicle finance account with Standard Bank. I requested my current vehicle finance statement and they referred me to their business partner McRoberts who never return any of my emails. When I get back to Standard Bank as their client to report that I don't get help where they referred me to, they just also not respond to my emails.
If McRoberts who is Standard Bank business partner is not assisting me as Standard Bank client then where else must I go when Standard Bank is also ignoring me their client. Do I not have a right to my monthly Vehicle finance statement, why do I even have to request it. Why not send them monthly?
I am requesting it and you are not helping!
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
01 Aug 2023, 22:39Good Day Fana
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply01 Aug 2023, 22:39
Official
Good Day Fana
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
FM
Fana M's updateReviewer Update
02 Aug 2023, 15:18I still have not received the car finance statement I requested. A lady by the name Brenda who works for McRoberts phoned me earlier today and claimed that she sent the statement which I have not received. I am not happy about her attitude because now she wants me to say i received the statement which I have not yet received.
I have requested so many times that she writes to me instead of calling me as I am not happy about her tone when speaking to me, I'mreally not her child. It' like she feels that she can speak to me anyhow and I do not know where she got that from. She is claiming that she sent the statement to me which I have not received. I have no reason for lying about not reiving the statement when I have. I have nothing to benefit from that. If I say I did not receive the statement then costs will she incur for resending? I am asking because since I have told her that I have ot received the statement still she hasn't sent it.
All I am requesting is my statement which I have a right to as an account holder and that to be treated with respect by you Standard Bank and your business McRoberts.
Thank you
I have requested so many times that she writes to me instead of calling me as I am not happy about her tone when speaking to me, I'mreally not her child. It' like she feels that she can speak to me anyhow and I do not know where she got that from. She is claiming that she sent the statement to me which I have not received. I have no reason for lying about not reiving the statement when I have. I have nothing to benefit from that. If I say I did not receive the statement then costs will she incur for resending? I am asking because since I have told her that I have ot received the statement still she hasn't sent it.
All I am requesting is my statement which I have a right to as an account holder and that to be treated with respect by you Standard Bank and your business McRoberts.
Thank you
FM
Fana M's update02 Aug 2023, 15:18
Reviewer Update
I still have not received the car finance statement I requested. A lady by the name Brenda who works for McRoberts phoned me earlier today and claimed that she sent the statement which I have not received. I am not happy about her attitude because now she wants me to say i received the statement which I have not yet received.
I have requested so many times that she writes to me instead of calling me as I am not happy about her tone when speaking to me, I'mreally not her child. It' like she feels that she can speak to me anyhow and I do not know where she got that from. She is claiming that she sent the statement to me which I have not received. I have no reason for lying about not reiving the statement when I have. I have nothing to benefit from that. If I say I did not receive the statement then costs will she incur for resending? I am asking because since I have told her that I have ot received the statement still she hasn't sent it.
All I am requesting is my statement which I have a right to as an account holder and that to be treated with respect by you Standard Bank and your business McRoberts.
Thank you
I have requested so many times that she writes to me instead of calling me as I am not happy about her tone when speaking to me, I'mreally not her child. It' like she feels that she can speak to me anyhow and I do not know where she got that from. She is claiming that she sent the statement to me which I have not received. I have no reason for lying about not reiving the statement when I have. I have nothing to benefit from that. If I say I did not receive the statement then costs will she incur for resending? I am asking because since I have told her that I have ot received the statement still she hasn't sent it.
All I am requesting is my statement which I have a right to as an account holder and that to be treated with respect by you Standard Bank and your business McRoberts.
Thank you
Standard Bank's replyOfficial
02 Aug 2023, 15:23Dear Fana
Thank you for writing back to us and raising your concerns. We have flagged this matter as an urgent one.
Our team is looking into this matter and we will be in touch.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for writing back to us and raising your concerns. We have flagged this matter as an urgent one.
Our team is looking into this matter and we will be in touch.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply02 Aug 2023, 15:23
Official
Dear Fana
Thank you for writing back to us and raising your concerns. We have flagged this matter as an urgent one.
Our team is looking into this matter and we will be in touch.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for writing back to us and raising your concerns. We have flagged this matter as an urgent one.
Our team is looking into this matter and we will be in touch.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
03 Aug 2023, 12:42Good day Fana
We hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards
Standard Bank Social Media Team
***
We hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards
Standard Bank Social Media Team
***
Standard Bank's reply03 Aug 2023, 12:42
Official
Good day Fana
We hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards
Standard Bank Social Media Team
***
We hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards
Standard Bank Social Media Team
***