TM
Thandazile M
1 reviews | Active since Jun 2024
26 Jun 2024, 07:32
Request for UIF reversal
Hi. I Just need to know since when standard bank is taking UIF payments to pay the debts to my surprise my UIF was debited. I really need that to be reversed back to my account cause I believe if I came requesting application using my grand income it was going to be declined no 1 was going to approve that application so why is it so quick to debit a UIF money.
In South Africa, UIF (Unemployment Insurance Fund) benefits are generally protected from creditors, but there are some exceptions.
According to the Unemployment Insurance Act, UIF benefits are "exempt from attachment by any court" and "not liable to be seized or attached by any creditor" (Section 56).
However, there are a few instances where UIF benefits might be accessible to creditors not like this
Can this be rectified ASAP
Helpful (0)
Replies (11)0
Replies (11)
Standard Bank's replyOfficial
26 Jun 2024, 07:41Hi Thandazile
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply26 Jun 2024, 07:41
Official
Hi Thandazile
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
TM
Thandazile M's updateReviewer Update
26 Jun 2024, 14:55When am I to expect feedback
TM
Thandazile M's update26 Jun 2024, 14:55
Reviewer Update
When am I to expect feedback
Standard Bank's replyOfficial
26 Jun 2024, 15:19We will follow up with our team Thandazile. We will be in touch.
Standard Bank's reply26 Jun 2024, 15:19
Official
We will follow up with our team Thandazile. We will be in touch.
TM
Thandazile M's updateReviewer Update
28 Jun 2024, 10:30I have received a call from your team a day before nd I still have not received the payment since day before yesterday
TM
Thandazile M's update28 Jun 2024, 10:30
Reviewer Update
I have received a call from your team a day before nd I still have not received the payment since day before yesterday
TM
Thandazile M's updateReviewer Update
28 Jun 2024, 10:31I know standard bank is really quick at rectifying errors but why this one takes forever
TM
Thandazile M's update28 Jun 2024, 10:31
Reviewer Update
I know standard bank is really quick at rectifying errors but why this one takes forever
Standard Bank's replyOfficial
28 Jun 2024, 10:45Hi Thandazile
We will follow up and get back to you.
Kindest regards,
Standard Bank Hello Peter Team
***
We will follow up and get back to you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply28 Jun 2024, 10:45
Official
Hi Thandazile
We will follow up and get back to you.
Kindest regards,
Standard Bank Hello Peter Team
***
We will follow up and get back to you.
Kindest regards,
Standard Bank Hello Peter Team
***
TM
Thandazile M's updateReviewer Update
30 Jun 2024, 11:56I still have not received the payment since they last called and logged a query. Till today
There is nothing
There is nothing
TM
Thandazile M's update30 Jun 2024, 11:56
Reviewer Update
I still have not received the payment since they last called and logged a query. Till today
There is nothing
There is nothing
Standard Bank's replyOfficial
30 Jun 2024, 12:06Good day Thandazile
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply30 Jun 2024, 12:06
Official
Good day Thandazile
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
TM
Thandazile M's updateReviewer Update
03 Jul 2024, 10:46I'm still not happy at all with your response
The query was closed and still my account is on credited with the UIF payment debited by you. I still don't know why it's not reversed as requested
Kindly assist by giving me the full details as to why is it not reversed so I can escalate this matter to ombudsman for further assistance.
The query was closed and still my account is on credited with the UIF payment debited by you. I still don't know why it's not reversed as requested
Kindly assist by giving me the full details as to why is it not reversed so I can escalate this matter to ombudsman for further assistance.
TM
Thandazile M's update03 Jul 2024, 10:46
Reviewer Update
I'm still not happy at all with your response
The query was closed and still my account is on credited with the UIF payment debited by you. I still don't know why it's not reversed as requested
Kindly assist by giving me the full details as to why is it not reversed so I can escalate this matter to ombudsman for further assistance.
The query was closed and still my account is on credited with the UIF payment debited by you. I still don't know why it's not reversed as requested
Kindly assist by giving me the full details as to why is it not reversed so I can escalate this matter to ombudsman for further assistance.
TM
Thandazile M's updateReviewer Update
03 Jul 2024, 10:47Is not credited
TM
Thandazile M's update03 Jul 2024, 10:47
Reviewer Update
Is not credited
Standard Bank's replyOfficial
03 Jul 2024, 11:21Hi Thandazile
Thank you for taking our call. As per our telephone conservation the refund has been logged reference number ***.
We value your continued support and patience.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for taking our call. As per our telephone conservation the refund has been logged reference number ***.
We value your continued support and patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply03 Jul 2024, 11:21
Official
Hi Thandazile
Thank you for taking our call. As per our telephone conservation the refund has been logged reference number ***.
We value your continued support and patience.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for taking our call. As per our telephone conservation the refund has been logged reference number ***.
We value your continued support and patience.
Kindest regards
Standard Bank Hello Peter Team
***