Request for Settlement Discount Reconsideration – Intention to Settle Two Accounts & Move Salary to Standard Bank

I am writing to request urgent assistance regarding my settlement discount request for my Standard Bank personal loan accounts. I recently engaged with one of your consultants, Ashley, who informed me that the settlement amount provided already includes a discount. However, this is not accurate according to the National Credit Act, which clearly states that consumers have the right to request a settlement figure, but it does not require creditors to offer discounts automatically. The settlement amount provided is therefore not a discount, but simply the standard settlement figure calculated under the NCA. My request for an actual settlement discount was declined, and I was advised that the amount given is the lowest possible. I am extremely disappointed, as I contacted Standard Bank with the intention of:

Settling two of my accounts in full, Improving my credit profile so that I can apply for a home loan, and Moving my salary to Standard Bank once these matters are resolved.

I am trying to take responsible steps to improve my financial position, and a settlement discount would greatly assist me in doing so. I genuinely want to remain and grow as a Standard Bank customer, but I need support and flexibility from the bank to make this possible. I kindly request a full reconsideration of my settlement discount application by a senior consultant or manager. Your assistance would be sincerely appreciated and would allow me to finalise these accounts and continue my banking journey with Standard Bank on a positive note. Thank you in advance for your urgent attention to this matter. Thandekile Zazayokwe