MN
Michael N

1 reviews | Active since Mar 2023

31 Mar 2023, 11:42

Request for refund

Hello Peter. Thank you for coming back to me to request a follow-up to my query I have with Standard Bank. I received a missed call from Standard Bank as per True caller as I was not in a possession to take their call. Up to today I didn't get any communication from them. I requested your help Hello Peter to assist me in recouping my money I deposited into someone else's account. The bank told me that they can't get hold of their client to request him to allow them to debit his account. Just to recap. I accidentally deposited money (R2890)into someone else's account using ATM. I find it strange that the bank does not have control over its customers and don't update its customers contact information. This customer is unduly benefited from my honest mistake and I'm made to pay dearly for that. Surely the bank has proof that the money does not belong to the customer but cannot debit it. The bank policies should be reviewed and set aside. I'm aggrieved and appalled by their actions. It's not fair to me and it's morally wrong to punish customers for innocent mistakes. Please Hello Peter help me to get my hard earned money back. Make banks to review their biased policies to the benefit of fairness.

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Replies (5)
Standard Bank
Standard Bank's reply31 Mar 2023, 11:52
Official
Hi Michael

We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency. 

We will be taking a closer a look and will get back to you shortly. 

Kindest regards, Standard Bank Hello Peter Team *** 

MN
Michael N's update02 Apr 2023, 07:34
Reviewer Update
Good morning Hello Peter. Thank for being the voice of the voiceless. I wish if Standard Bank could assign my case to someone who is willing to assist me in recouping my hard earned money as the current individual is simply pathetic and no zeal to resolve this. Spending money that does not belong to you is permanently depriving the owner of the money of their property and that constitutes theft. This could result in a ******** charge. The bank is aiding the customer in commit ******** offense. The money that the bank is depriving me could be earning interest elsewhere. Please help me Hello Peter to resolve this once and for all. Regards Desperate customer
MN
Michael N's update02 Apr 2023, 07:36
Reviewer Update
Good morning Hello Peter. Thank for being the voice of the voiceless. I wish if Standard Bank could assign my case to someone who is willing to assist me in recouping my hard earned money as the current individual is simply pathetic and no zeal to resolve this. Spending money that does not belong to you is permanently depriving the owner of the money of their property and that constitutes theft. This could result in a ******** charge. The bank is aiding the customer in commit ******** offense. The money that the bank is depriving me could be earning interest elsewhere. Please help me Hello Peter to resolve this once and for all. Regards Desperate customer
Standard Bank
Standard Bank's reply02 Apr 2023, 08:36
Official
Dear Michael

We’re saddened to hear that this has been your experience. 

We will be taking a closer a look and will get back to you, please be on the look out for our call on 03 March 2023. 

Kindest regards, Standard Bank Hello Peter Team *** 
Standard Bank
Standard Bank's reply03 Apr 2023, 11:16
Official
 Hi Michael

Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist. 

Should you need any further assistance, we’re always here to help. 

Kindest regards, Standard Bank Hello Peter Team***