sM
shiela M
1 reviews | Active since Oct 2012
05 Dec 2022, 16:40
Request for Paid up letter I cant remember the info they asked and the branch is far for me
Account number: Credit Card *** yes I did owe them and managed to pay the account in full now I am requesting for the paid up letter I am asked to remember my credit limit on the old account and they are the ones who use the incorrect email address. So now they cant email me the paid up letter I must go to the Branch to verify that I only want the paid up letter so that I can be cleared by Debt Counselors
Helpful (0)
Replies (9)0
Replies (9)
Standard Bank's replyOfficial
05 Dec 2022, 16:45Good day Shiela
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply05 Dec 2022, 16:45
Official
Good day Shiela
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
sM
shiela M's updateReviewer Update
08 Dec 2022, 08:44Hi,
My problem hasnt been resolved yet it's day 2 no one has called me they only sent me an SMS on the 06/12/22 with the service no: *** that will be due on the 19/12/22 and the only thing that I want is y Paid up Letter to send to the debt counselor for them to close the case on their side. Not this story they are asking about the the credit limit i had who remembers what they ate in 2017 as or the email they have I dont have another email i have been using 1 email address that i opened in 2006 then they tell me its not the same were di they get the one they have in their system, the nerve to tell me to go to the branch so that they can assist me its far for me to get there, why they have contact numbers for us to use if they cant help.
I am still waiting for the call.
My problem hasnt been resolved yet it's day 2 no one has called me they only sent me an SMS on the 06/12/22 with the service no: *** that will be due on the 19/12/22 and the only thing that I want is y Paid up Letter to send to the debt counselor for them to close the case on their side. Not this story they are asking about the the credit limit i had who remembers what they ate in 2017 as or the email they have I dont have another email i have been using 1 email address that i opened in 2006 then they tell me its not the same were di they get the one they have in their system, the nerve to tell me to go to the branch so that they can assist me its far for me to get there, why they have contact numbers for us to use if they cant help.
I am still waiting for the call.
sM
shiela M's update08 Dec 2022, 08:44
Reviewer Update
Hi,
My problem hasnt been resolved yet it's day 2 no one has called me they only sent me an SMS on the 06/12/22 with the service no: *** that will be due on the 19/12/22 and the only thing that I want is y Paid up Letter to send to the debt counselor for them to close the case on their side. Not this story they are asking about the the credit limit i had who remembers what they ate in 2017 as or the email they have I dont have another email i have been using 1 email address that i opened in 2006 then they tell me its not the same were di they get the one they have in their system, the nerve to tell me to go to the branch so that they can assist me its far for me to get there, why they have contact numbers for us to use if they cant help.
I am still waiting for the call.
My problem hasnt been resolved yet it's day 2 no one has called me they only sent me an SMS on the 06/12/22 with the service no: *** that will be due on the 19/12/22 and the only thing that I want is y Paid up Letter to send to the debt counselor for them to close the case on their side. Not this story they are asking about the the credit limit i had who remembers what they ate in 2017 as or the email they have I dont have another email i have been using 1 email address that i opened in 2006 then they tell me its not the same were di they get the one they have in their system, the nerve to tell me to go to the branch so that they can assist me its far for me to get there, why they have contact numbers for us to use if they cant help.
I am still waiting for the call.
Standard Bank's replyOfficial
08 Dec 2022, 09:20Hi Shiela
Thank you for bringing your concerns to our attention.
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Standard Bank Help Centre
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Standard Bank's reply08 Dec 2022, 09:20
Official
Hi Shiela
Thank you for bringing your concerns to our attention.
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Standard Bank Help Centre
***
***
sM
shiela M's updateReviewer Update
12 Dec 2022, 10:11Good day
Today will be Day 6 with no call from STD Bank about the Paid up letter for the Credit Card and they last update on the 08/12/22 that it has been escalated to management will wait again. This shows no care about my query.
Today will be Day 6 with no call from STD Bank about the Paid up letter for the Credit Card and they last update on the 08/12/22 that it has been escalated to management will wait again. This shows no care about my query.
sM
shiela M's update12 Dec 2022, 10:11
Reviewer Update
Good day
Today will be Day 6 with no call from STD Bank about the Paid up letter for the Credit Card and they last update on the 08/12/22 that it has been escalated to management will wait again. This shows no care about my query.
Today will be Day 6 with no call from STD Bank about the Paid up letter for the Credit Card and they last update on the 08/12/22 that it has been escalated to management will wait again. This shows no care about my query.
Standard Bank's replyOfficial
12 Dec 2022, 10:17Good day Shiela
Our team is still busy with this request.
Please be on the look out for our call.
We sincerely apologize for the inconvenience caused.
Thank you
Standard Bank Help Centre
***
Our team is still busy with this request.
Please be on the look out for our call.
We sincerely apologize for the inconvenience caused.
Thank you
Standard Bank Help Centre
***
Standard Bank's reply12 Dec 2022, 10:17
Official
Good day Shiela
Our team is still busy with this request.
Please be on the look out for our call.
We sincerely apologize for the inconvenience caused.
Thank you
Standard Bank Help Centre
***
Our team is still busy with this request.
Please be on the look out for our call.
We sincerely apologize for the inconvenience caused.
Thank you
Standard Bank Help Centre
***
sM
shiela M's updateReviewer Update
12 Dec 2022, 15:12Good day,
I have received the paid up Letter from MBD Capital Data and when I checked the info they wrote on this letter doesnt correspond with the what Debt Councelors has on their side I called MBD *** Spoke to Vuyiswa asked if they can ammend the letter as the account number they have the Debt councelor cant verify it and she said I must call STD Bank for them to write the letter that will show both the below numbers to verify that its the same account
They wrote account number: *** and the debt councelor has: ***
Now I am back to square one Calling STA bank is a mission for me to get what I am requesting I am being transfered to different people and they still tell me about the info they have in their system and I must go to the branch not sure why they cant help me.
All i want now is the letter that shows both numbers so that I can clear this, please note this is urgent for me
I have received the paid up Letter from MBD Capital Data and when I checked the info they wrote on this letter doesnt correspond with the what Debt Councelors has on their side I called MBD *** Spoke to Vuyiswa asked if they can ammend the letter as the account number they have the Debt councelor cant verify it and she said I must call STD Bank for them to write the letter that will show both the below numbers to verify that its the same account
They wrote account number: *** and the debt councelor has: ***
Now I am back to square one Calling STA bank is a mission for me to get what I am requesting I am being transfered to different people and they still tell me about the info they have in their system and I must go to the branch not sure why they cant help me.
All i want now is the letter that shows both numbers so that I can clear this, please note this is urgent for me
sM
shiela M's update12 Dec 2022, 15:12
Reviewer Update
Good day,
I have received the paid up Letter from MBD Capital Data and when I checked the info they wrote on this letter doesnt correspond with the what Debt Councelors has on their side I called MBD *** Spoke to Vuyiswa asked if they can ammend the letter as the account number they have the Debt councelor cant verify it and she said I must call STD Bank for them to write the letter that will show both the below numbers to verify that its the same account
They wrote account number: *** and the debt councelor has: ***
Now I am back to square one Calling STA bank is a mission for me to get what I am requesting I am being transfered to different people and they still tell me about the info they have in their system and I must go to the branch not sure why they cant help me.
All i want now is the letter that shows both numbers so that I can clear this, please note this is urgent for me
I have received the paid up Letter from MBD Capital Data and when I checked the info they wrote on this letter doesnt correspond with the what Debt Councelors has on their side I called MBD *** Spoke to Vuyiswa asked if they can ammend the letter as the account number they have the Debt councelor cant verify it and she said I must call STD Bank for them to write the letter that will show both the below numbers to verify that its the same account
They wrote account number: *** and the debt councelor has: ***
Now I am back to square one Calling STA bank is a mission for me to get what I am requesting I am being transfered to different people and they still tell me about the info they have in their system and I must go to the branch not sure why they cant help me.
All i want now is the letter that shows both numbers so that I can clear this, please note this is urgent for me
Standard Bank's replyOfficial
12 Dec 2022, 15:35Good day Shiela
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply12 Dec 2022, 15:35
Official
Good day Shiela
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
sM
shiela M's updateReviewer Update
14 Dec 2022, 11:47Hi,
I still dont have an updated Paid up letter as I want them to add bot the numbers on the letter so that the debt councilors can be able allocate it correctly
Account number: *** must also add *** as its what they have on their list
Please treat this as urgent because I need it to be added on my profile.
I still dont have an updated Paid up letter as I want them to add bot the numbers on the letter so that the debt councilors can be able allocate it correctly
Account number: *** must also add *** as its what they have on their list
Please treat this as urgent because I need it to be added on my profile.
sM
shiela M's update14 Dec 2022, 11:47
Reviewer Update
Hi,
I still dont have an updated Paid up letter as I want them to add bot the numbers on the letter so that the debt councilors can be able allocate it correctly
Account number: *** must also add *** as its what they have on their list
Please treat this as urgent because I need it to be added on my profile.
I still dont have an updated Paid up letter as I want them to add bot the numbers on the letter so that the debt councilors can be able allocate it correctly
Account number: *** must also add *** as its what they have on their list
Please treat this as urgent because I need it to be added on my profile.
Standard Bank's replyOfficial
14 Dec 2022, 12:16Good day Shiela
Please be advised that we are currently liaising with the Legal team to address this.
We will definitely email you the letter as soon as we receive feedback.
Have a great day further.
Thank you
Please be advised that we are currently liaising with the Legal team to address this.
We will definitely email you the letter as soon as we receive feedback.
Have a great day further.
Thank you
Kind regards
Standard Bank Help Centre
***
Standard Bank Help Centre
***
Standard Bank's reply14 Dec 2022, 12:16
Official
Good day Shiela
Please be advised that we are currently liaising with the Legal team to address this.
We will definitely email you the letter as soon as we receive feedback.
Have a great day further.
Thank you
Please be advised that we are currently liaising with the Legal team to address this.
We will definitely email you the letter as soon as we receive feedback.
Have a great day further.
Thank you
Kind regards
Standard Bank Help Centre
***
Standard Bank Help Centre
***