Request for bond reduction in covid 19 totally ignored! Most useless bank! #movingbackwards

Request for bond reduction in covid 19 totally ignored! After getting my documents and spending 2 hours on calls with SBSA they still deducted my full bond amount! I have all the evidence!

Dear Matshediso and standard bank

I am extremely frustrated with you pathetic service. You are really *********** and unreliable. On 03/26/2020 12:53 PM I sent a mail requesting reduction in my bond. I called , mail and done everything I could! You Are truely pathetic and should change your slogan to : moving backwards. If I dont get a reply I will be approaching social media (ie hellopeter and twitter and facebook) to show your customers your pathetic service. I spent 2 hours on call with you! You still deducted the full bond amount in this corona pandemic. I want someone from management to call me to explain how you can be so stupid!!!!! What am i meant to do now? I dont have the money!!!! I went and got all the documents you required and you did absolutely nothing!!! You guys are utterly useless!!! I will approach the ombudsman and do what ever I can to get standard bank in trouble. I got a service request number ***. 30/03/2020 You still did nothing! What was the point of that apart from giving the customer more reason to see how useless your system is!