BR
Benny R

1 reviews | Active since Jan 2020

15 Sept 2023, 09:38

Repossession if vehicle without making arrangements with Client

I was called by a legal collection company on behalf of Standard Bank to informed that my car will be repossessed the balance on my car after I called them is 25k and now I’m told the settlement is R43k ,I want to settle the car but now there’s legal fees involved which I was not informed about ,please assist me because I think ok being **********

0
Replies (12)
Standard Bank
Standard Bank's reply15 Sept 2023, 09:40
Official
Hi Benny

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

Our team will be in touch.

Kindest regards, Standard Bank Hello Peter Team*** 
BR
Benny R's update15 Sept 2023, 09:43
Reviewer Update
This contemplates a legal approach as you went legal without informing your client
Standard Bank
Standard Bank's reply15 Sept 2023, 09:45
Official
Hi Benny

We sincerely apologize for the inconvenience caused.
 
 Kindly note that we will follow up on this matter.
 
 We will be in touch with further feedback.
 
 Kindest regards 
 Standard Bank Hello Peter Team 
 ***
BR
Benny R's update15 Sept 2023, 10:07
Reviewer Update
I’m being harrassed by Standard Bank and I’m not taking this situation lightly,I will challenge it ,right now I’m at the bank now trying to sort the situation,the settlement amount I’m given is now saying R430k ,and they are telling me they are repossessing the car
Standard Bank
Standard Bank's reply15 Sept 2023, 10:29
Official
Hi Benny

Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
 
 Kind Regards
 Standard Bank Hello Peter Team
 *** 
BR
Benny R's update15 Sept 2023, 13:17
Reviewer Update
The other concern is that the settlement amount is the same as the balance amount that I was given by Standard Bank
Standard Bank
Standard Bank's reply15 Sept 2023, 13:28
Official
Hi Benny

Thank you for the response.

We sincerely apologize for the inconvenience caused.
 
 Kindly note that we will follow up on this matter.
 
 We will be in touch with further feedback.
 
 Kindest regards 
 Standard Bank Hello Peter Team 
 ***
BR
Benny R's update20 Sept 2023, 10:19
Reviewer Update
Hi *****ba Tambuki
Balance. : R25,908.21-why am I paying balance amount instead of settlement amount ??,what is the real settlement amount ???Arrears Interest: R1242.85- questionable ???Legal Costs. : R10,451.56- I want my refund ,was not informed Agent Costs : R5800.43 - I want my refund , was not informed Total Cost paid : R43,403.05
I didn’t have this money to pay , had to borrow money from my siblings , my car was nearly repossessed when I was at the standard bank branch at Lifestyle Centre Centurion ,the Bank Manager Mr Daniel Maboa is my witness and had to intervene and stop the guys .Kindly note that my Attorneys are aware of this matter and if not resolved will also be taken to the Ombudsman for attention .I cannot be treated like a ***** when all standard bank could have done was to contact me and make arrangements .

NOTE: THE ABOVE PERSON FROM STANDARD BANK CALLED ME THIS MORNING .
BR
Benny R's update20 Sept 2023, 10:21
Reviewer Update
Good day Mr Lotokia Raphakgadi Thank you for allowing us the opportunity to look into your matter. Please send us your bank statement so that we can be able to assist with the refund. Regard
*****ba Wendy Tambuki

NOTE : I WANT MY REFUND URGENTLY AS I WAS ALSO HARRASSED TO PAY THE MONEY
Standard Bank
Standard Bank's reply20 Sept 2023, 12:29
Official
Dear Benny

Thank you for getting back to us, we have requested our team to urgently provide feedback on this matter. 

Please be on the look out for a call from our team. 

Kindest regards, Standard Bank Hello Peter Team *** 
BR
Benny R's update25 Sept 2023, 09:29
Reviewer Update
GOOD DAY

Its been more than 7 days now @standard bank and i have not yet received my refund as you mentioned, please advise me what must i do now ???
Standard Bank
Standard Bank's reply26 Sept 2023, 07:48
Official
Hi Benny

We sincerely apologize for the inconvenience caused.
 
 Kindly note that we will follow up on this matter.
 
 We will be in touch with further feedback.
 
 Kindest regards 
 Standard Bank Hello Peter Team 
 ***