Reporting credit card *****

Reporting ********** transactions on a credit card to Standard Bank card division is an exercise in frustration. They have THE MOST RIDICULOUS question system to verify who you are before they will assist you. I can not pass the question and answer session unless i am sitting in my office with every single file at hand to look up information related to property transactions, business registration transactions, cell phone account transactions or any account, deeds office or cipro search for the past 34 years of my working life. I have successfully only managed to verify myself once to the bank in probably a dozen attempts. How is it possible to report a ********** card transaction when you are away on holiday, out of office or in lock down as is now the case. I have complained about this ridiculous system on more than one occasion to my business banking accounts manager - it does not get resolved and no-one gets back to you. Surely most clients are experiencing the same problems, Wake up Standard Bank