Reported *****

I asked the ***** department to investigate unauthorized transactions on my account. Instead of doing that, they closed my account. When I speak to them, they say, 'Sorry, there is nothing we can do.' I don’t understand the lack of customer service. I've been with STD and bank for 20 years, and they just decided to close my account because I reported *****. I have lost everything on my account—insurance policies and all—and I can't even access the remaining balance. I am stuck without money because of them.