Replacement of card

<p>The replacement of a lost card should be a pretty straight forward request.</p> <p>This was not the case at the Thibault Square branch today. At first, the lady at the enquiries desk told me that someone else has power on my account... no! This is my account for more than 20 years. I am sure that I will be aware of it. Then they asked me to sign a form without the necessary information on it... no! Surely the form should be filled in before I sign it. Then they told me that they are having system problems... well, not my problem! .... After waiting for more than an hour the supervisor was called in to assist. Then something else was the problem and showed the clerk how to sort this out. Again this did not work. Another supervisor was called in. I was told that they will log a call to get it sorted and will let me know as soon as I can use the card. Excuse me... this is my account, my money and you will let me know when I will be able to draw money. I was asked to wait while someone is trying to fix the problem. After +- 30 minutes I was told that they did not have my signature on record. Really!?!? I have been a client of Standard Bank for more than 20 years. How on earth can this happen? I had to sign another form.</p> <p>After +- 2,5 hours later, I queried the reason for the delay in replacing my card. I was told that I had different profiles. How did this become my problem? </p> <p>I do not want to know your internal problems or your system challenges. </p> <p>I have experienced bad service, but nothing like this!!!</p> <p> </p>