CS
Charleen S

1 reviews | Active since Dec 2015

19 Aug 2016, 17:39

Replacement debit card

<p>I was a victim of a ********** withdrawal on my current acc this week at an ABSA Atm, no security around to be seen. Card was stopped & ***** query was opened by ***** ccc - excellent service - well done. </p> <p>Randridge SBSA replaced my card with a new debit Card on the 17 Aug 2016. System was extremely slow & consultant struggled to replace card. Finally received one & was advised that my beneficiaries cannot be transferred as there is a system problem & will be logged with IT & will be done by the 18 Aug. used my card at POS on the 18th no prob. Attempted to use my card again on 19 Aug & was dell clinic (declined by card, retain card) embarrassing. Called prestige ccc was trf to card then to branch - 23 min on call no resolution. Rushed to branch & was advised card is hot carded, then told the chip was faulty. Got another replacement card & was advised beneficiaries will only be trf to new card 48hrs or by the 25 Aug- really! I leave for Botswana on the 21 August & my card is not working 100%. How will I pay my bills from botswana??? I won't have access to a SBSA branch!! I have been a victim to crime & cannot get my card back to as it was.. Very frustrated & unhappy with SBSA's customer service. Would like to be contacted by Provincial branch service manager to resolve my debit card.... </p>

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Replies (3)
Standard Bank
Standard Bank's reply22 Aug 2016, 11:36
Official

Good day Charleen

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

***

********** (fax)

**********

Best regards,

Standard Bank
Standard Bank's reply22 Aug 2016, 14:06
Official

Good day Charleen

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

***

********** (fax)

**********

Best regards,

Standard Bank
Standard Bank's reply25 Aug 2016, 12:26
Official

Dear Charleen

Thank you once again for your posting.

I refer to our telephonic conversation and can confirm that this matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

***

Best regards,