Replacement credit card too late for overseas trip

My credit card was used **********ly on Wednesday 9 Sept. I immediately phoned and the card was stopped. I asked at least three times that the replacement card reach me no later than Saturday 12 Sept since I am leaving overseas today, the 13 th for two weeks. I was assured it would. Refrence for the call ***. I received no notification trhat the card had arrived at Castle Walk Standard Bank, but in good faith went there anyway to ask for the card. This was Saturday 12 Sept as it was promised. Needless to say it was not there, but with UTI, the courier company. I spent the rest of Saturday afternoon trying to make a plan. Some of the promised return phone calls have not yet come. Tonight I leave for Greece without a credit card, and the ATM machines there give limited cash. Poor show. Businesses must just learn to DO AS THEY SAY!!!!! This pertains to the delivery of the card, as well as all the promised phone calls that I am still waiting for.