Replacement credit card

On the 13th of May 2022, I received a call on my company phone that I had ********** transactions on my credit card. I had to press one for this and that and was told to hold on for consultant on which the phone call dropped I phoned the ***** department and was told that the card would be canceled and they will investigate, I did receive some messages that they are still investigating but the last two weeks I have heard nothing, but my big concern is that I was told I would receive my new card within three to five days and I had to say to which branch it would be the best. I received an SMS and was just stated Msunduzi branch....not sure which branch that would be but I visited the branch I requested after waiting longer than 15 min so I had to pay the parking fee I was told that the card was sent to the branch that was closed and the guy showed me that he requested that it was sent to his branch, a week later I phoned and was told no request was received and they would request it again, up till now I still have not received the new card after another SMS and wrong branch. I told them that they can deliver it to me as I have waisted petrol and about R40 on parking. Was told it would cost me R175 which I am not prepared to pay as the fault is on their side. From experience, it would not even help to phone to find out where my new card and I am worried that this card is in the wrong hands. Service really is non-assisting.