Replacement card Issues going back and forth

I'm beyond irritated with STD BANK!!!! Since last week Thur I've been trying to get my card replaced, the call centre sent me to the branch to update my salary details fr a Gold card which I did at the Vicking branch on Sat and then told everything is updates and I needed to call the call centre for the card replacement which I did Mon but was told details not reflecting yet and was given the client care number to see how far the process was. I called in today and I was told the details were not updates s I need to go back to the branch which is ridiculous. Why must I go back again whereas this was done already at the branch. Similar incident happened with updating of residential details last year which caused my acc to be suspended. I'm failing to understand why getting a replacement card is such a mission!!! It's not like I lost the card or anything. Your branches incompetence is forever causing me grief. CAN SOMEONE PLS CALL ME FOR A REPLACEMENT CARD BECAUSE I REFUSE TO GO TO THE BRANCH AGAIN!! ALL I NEED IS A GOLD CARD REPLACEMENT FOR CRYING OUT LOUD.