1 reviews | Active since Feb 2010
Repeatedly being harassed
In spite of the fact that I already have business with Standard Bank, they choose to repeatedly phone my telephone number looking for a "Stefan Kruger". Over the last 2 weeks, I have had 3 phone calls. In spite of my attempts, friendly initially, to make it clear that I am not the person they are looking for, they still insist phoning me. Do they value their customers so very little, that they don't even bother confirming they they may be calling one of there actual customers? The make empty promises every time that they would escalate and apologise, but actions speak louder. If it continues, the only option may be to take my business elsewhere and simply block SBSA from contacting me in future. Maybe the simpler in "simpler, better, faster" refers to their systems... Whether or not it is SBSA direct or their partners, the same applies. How little do you value your customers?
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Muhammed AsvatComplaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Muhammed AsvatComplaint Resolution Centre
*** *** (fax)
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I now have proof that your word is worth absolutely nothing and that your were simply copy-pasting an auto-response. I got a call again today at 14:56 from Crystal ***) looking for Stefan Kruger. I am glad to hear that you are working for Complaint Resolution - pity it doesn't work. I will simply be blocking SBSA on my phone and not take any further calls from you.
Regards,
Anthony
I now have proof that your word is worth absolutely nothing and that your were simply copy-pasting an auto-response. I got a call again today at 14:56 from Crystal ***) looking for Stefan Kruger. I am glad to hear that you are working for Complaint Resolution - pity it doesn't work. I will simply be blocking SBSA on my phone and not take any further calls from you.
Regards,
Anthony
Kindly note feedback has been given to you on email.
Kind regards
Complaint Resolution Centre
Kindly note feedback has been given to you on email.
Kind regards
Complaint Resolution Centre
