Repeated unacceptable customer service ( Standard Bank Private Banking )

After several ***** attempts on my Standard Bank accounts (once again), I notified my assigned private banker as per ref number ***5 submitted to Standard Bank on 2025/08/14.

To my utter disappointment, I never got a call /sms in return from my banker (even after sending through screenshots and having had to contact the ***** line and shut down all my accounts , as well as my mobile banking app).

To add insult to injury, after my logged customer complaint, the complaint case was apparently closed ( without any resolution to the issue whatsoever ). There was one call from the Standard Bank customer care line ( with an undertaking to attend to my complaint ), however without a follow up call or email , the case is apparently closed.

Repeated unacceptable customer service ( Standard Bank Private Banking )

Highly disgruntled customer : Mr S Pillay