Repeated shocking service

<p>I am absoultely appauled at the shocking service received from Standard Bank Insurance and Standard Bank Complaints and Customer Service. After lodging a valid claim with Standard Bank Insurance on 9th April 2016 I had continuous problems with their appointed contractors failure to arrive and when a contractor was appointed the work was of such an inferior quality. Despite complaints of this poor quality work these contractors were paid and I still sit with the incomplete poor quality work. Whe a complaint was lodged the the insurance consultant said that there was nothing wrong with the quality of work (I wish i could post the photographs to show what they deem acceptable). I then lodged a complaint with the Complaints Resolution centre a month ago, with repeaded e-mails to the SBIS Operations, compalints resolution centre and customer services to no avail. As of today i have not received any communication from either of them.</p> <p>As a long standing Standard Bank customer I do not expect service of this nature, (especially considering Standard Bank states that it is committed to service excellence) to the extent that I am now investigating moving all my accounts inclusive of banking, life assurance and home loans etc. to an alternate bank/s. </p> <p>Standard Bank clearly do not value their long term, loyal customers. To those new customers beware, they do not provide the service promised and this becomes less and less the longer you are a client of theirs.</p>