Repeated Fica sms even AFTER complying

I received sms last year Nov to go into branch to update Fica. I went to my local branch on 12 November 2014 and gave the relevant documentation. I again received sms about a month later and said my accounts were frozen. I called them and lady apologised and said all in order.<br> I again received an sms this morning and tried calling the number that comes with the sms only to be told that FICA has another phone number. I called and waited on the line for OVER AN HOUR!!!<br> <br> Eventually I called the complaints department and they put me through to someone who (also only answered his call after 16 minutes) said that it appears my account is in order, but that he is not in the Fica dept and could not say why I'm still receiving smses.<br> <br> Under normal circumstances I would love to ignore these smses, but knowing their MO my accounts may be unnecessarily frozen.<br> <br> Can someone please explain why Standard bank, with whom I otherwise have a good relationship, cannot get their FICA in order???<br> Why do they harass clients who are fully compliant?<br> <br> Calling their FICA dept is a nightmare and waiting at the enquiries desk at the branch is another headache.