Repeated Failures and No Support from Standard Bank – Very Disappointed

I am extremely disappointed with the service I’ve received from Standard Bank.

In June 2023, I updated my banking details and submitted them to the bank. Despite multiple confirmations that the change had been processed, Standard Bank continued to debit my old account — an account I no longer use. This has led to missed payments and, worse, a negative impact on my credit score.

I’ve contacted Standard Bank numerous times, and each time I was assured the issue had been resolved. Yet, the problem continues. I even escalated the matter via email to a senior manager, Tshepo [insert surname if known], but have yet to receive a response.

This experience has caused unnecessary financial and emotional stress, and I feel completely let down by the bank’s lack of accountability and urgency.

All I want is a resolution and for my credit record to be restored, as this was not due to any negligence on my part but rather a system and service failure on Standard Bank’s side