repeated fails for a super simple request.

<p>12 May I requested a change from default internet banking statement (in secure format) to an E-statement (for cheque account holders).</p> <p> </p> <p>After having to repeatedly chase Patro Qhamakoane and Constance Macome from Customer Contact Centre E-mail Unit with up to two-week lags to get responses, submitting personal data and doing everything I was instructed to do, the issue is still not resolved A MONTH AND A HALF LATER. I now only receive an encrypted document with my balance fifure, which is neither what I wanted nor useful to me. My follow-up emails have been ignored twice now.</p> <p> </p> <p>I would somebody higher up in the command chain to see the ridiculous email thread that has failed to render the results promised. I would also like my initial request to be actioned soonest. </p> <p> </p> <p>To note : this is not the first time Standard Bank has wasted my time on simple requests. </p> <p> </p>