Repeated contact about deceased person

Urgent Complaint – Repeated Contact Regarding Late C.J.P. Minnie (Deceased Account Holder)

Dear Standard Bank Customer Care,

I am writing regarding my late father-in-law, Mr. C.J.P. Minnie, who passed away on 11 June 2025. He held a credit card with insurance through your bank.

Since his passing, your call centre has contacted my mother-in-law at least eight times regarding his credit card account. Despite our repeated efforts to provide the necessary documentation, this issue persists and is causing her significant emotional distress.

We have sent the death certificate on no fewer than five occasions — both to your call centre and to the Kuruman branch. We will not be sending it again. Every time your staff call, it reopens her grief and causes unnecessary mental anguish.

Please ensure that a note is placed on the system immediately indicating that Mr. Minnie is deceased, and that all communication should be directed to me as the family representative, not to my mother-in-law.

We are awaiting the Letter of Authority from the Master of the Court. As you will understand, this process cannot be expedited by us and must follow due legal process.

If this matter is not resolved, we will have no choice but to refer it to our legal representatives, as your conduct may amount to harassment of a bereaved person.

You may contact me directly should you require any further information:

Kind regards, J.P. Ferreira (on behalf of the Minnie family)