Repeated Account Suspensions and Card Issues

On 11 August, I phoned the ***** Department to report *****ulent activity and requested that it be investigated. At that juncture, Standard Bank stopped my debit card ending in 0182, and I proceeded to the branch to obtain a new debit card. Despite this, my new card and accounts were suspended again on 12 August, and all cards were stopped without my consent. When I visited the branch to collect my newly issued cheque and credit cards (ordered on 11 August), I was informed that these too had been suspended and a second batch had been ordered. On 17 August, I received an SMS warning of *****ulent activity on my account ending in 0182 and required my urgent attention at which point they had already stopped my entire account, which forced me to phone in to query the stopping of my accounts. Later the day, I also received an email stating that the ***** investigation had been closed, and that my funds would be paid into my account within 2–3 business days. The following day being the 18th my accounts were suspended again. After the cards were stopped again I had to phone the ***** Department enquiring as to the suspension of my account. It has to be said that every time that I have had to phone the ***** Department I have had to visit the bank to get verification done and accounts linked and app activated. The ***** Department consultant after previously having told me both my devices had Malware on them, then confirmed that there was no malware on my mobile device and reactivated my profile. I also confirmed that my laptop, running Microsoft Windows 11 with updated security and firewall protection, showed no malware after multiple antivirus scans. This did not perturb them sticking to their narrative not to use my laptop and my cards were stopped again. After being activated again on the 18th, today being the 19th August, I spent over four hours at the branch attempting to resolve my accounts that had been suspended for the umpteenth time. With repeated card reorders and conflicting information from consultants. This has caused significant inconvenience, wasted time, and unnecessary stress. During this period, I have been unable to carry out my day‑to‑day financial business, including transfers and payment of accounts. The Banks ill-treats customers like this, but loose site of the fact that it is the customers money in the first place that pays their salaries and provides a means for them to conduct their day-to-day business.