Repatriation of funds

We contacted standard banking on 29 April after suspecting that we made a payment to a *****ulent account. And Standardbank notified us that the have retrieved the money. We informed them( bank) that we are not going to open the case; after we found the suspect and confirmed that the money was reversed by standard bank. I continue to make a follow up on when will the reversed amount be reflecting into my account. Till today, the department does not respond to my emails. All I want is my money back since they say it was reversed to my account.