1 reviews | Active since Feb 2011
Reoccurring unauthorized debit order s
Since November 2015, I had unauthorized debit orders from people I do not know nor gave permission to deduct my account. These people (whom I got their contacts from Standard Bank but cannot get hold of them) deduct R99.<br> <br> In that same November I went to the bank and they reversed the transaction but in December the same debit order occurred but with a different name and reference. These transactions are processed by a company called Digicash. <br> <br> After several attempts to stop this madness, I sent an email to standard bank but the bank said there is nothing they can do, they process any requests from companies. <br> <br> My question is, since I trust you with my money, how could they not confirm with me if I authorise debit order generation? <br> <br> Now they deducted another R99 and the bank charged me R115 twice in January for unpaid debit orders that I do not know of. <br> <br> I need someone to answer me clearly and bring back my money, make sure these ********* don't ever have access to my money. I need answers Standard Bank and it's the last time I run around every month end to reverse unauthorized transaction.
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
