1 reviews | Active since May 2016
REOCCURRING PATHETIC SERVICE STANDARD BANK !!!
Following the review which I done back in 2010 , https://www.hellopeter.com/standard-bank/reviews/specialized-collections-department- ********** . They have now managed to successfully do it again!
Good day Mr Morgan,
The below refund has been sent for processing and funds will reflect by close of business today.
@ Nadia, please assist and contact Mr Morgan regarding his arrangement as per his request below.
I CAN BE REACHED ON –
Kind regards
Thandi
From: Julian Morgan Sent: 06 March 2018 11:45 AM To: Thandi
Julian Morgan 09:26 (5 hours ago) to Thandi, Nadia, Gwen, Shabnum
Gwen,
This is totally unacceptable, Thandi had confirmed that the refund would be processed and in my account by close of business this did not happen and I literally had to borrow cash to go home and come in this morning. The person who was supposed to call me did not bother. Clearly SBSA has no regard for its clients, as a Senior Manager I request that you get this resolved. I would like for the money to reflect by 12. Failing of which I will definitely take it to the Ombud as the level of incompetency and lack of sensitivity is ridiculous.I am really saddened that Thandi did not acknowledge my grievance and the fact that I had to follow up sucks.
Julian Morgan 12:31 (2 hours ago)
STANDARD BANK WHY HAVE I NOT YET HAD EVEN AN ATTEMPT OF SERVICE DELIVERY FROM YOU ? ???????
I SIMPLY REQUESTED FOR FEEDBACK , WHICH CLEARLY DOES NOT FORM PART OF YOUR ROLES.
AT THIS POINT I AM DUMBSTRUCK !!!!
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
- Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Thoko Kubheka
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
- Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Thoko Kubheka
Complaint Resolution Centre
***
*** (fax)
***
Hi
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Hi
Kindly refer to the email correspondence wherein the feedback has been provided.
Should you have any further concerns you can contact us.
Regards,
Complaint Resolution Centre
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Hi
Kindly refer to the email correspondence wherein the feedback has been provided.
Should you have any further concerns you can contact us.
Regards,
Complaint Resolution Centre
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Hi
Kindly refer to the email correspondence wherein the feedback has been provided.
Should you have any further concerns you can contact us.
Regards,
Complaint Resolution Centre
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Hi
Kindly refer to the email correspondence wherein the feedback has been provided.
Should you have any further concerns you can contact us.
Regards,
Complaint Resolution Centre
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Hi
Kindly refer to the email correspondence wherein the feedback has been provided.
Should you have any further concerns you can contact us.
Regards,
Complaint Resolution Centre
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Hi
Kindly refer to the email correspondence wherein the feedback has been provided.
Should you have any further concerns you can contact us.
Regards,
Complaint Resolution Centre
***
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Hi
Kindly refer to the email correspondence wherein the feedback has been provided.
Should you have any further concerns you can contact us.
Regards,
Complaint Resolution Centre
***
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