TK
Teboho K

1 reviews | Active since Nov 2017

23 Nov 2017, 19:44

Reoccurring debit orders

There has been an influx of unauthorized debit orders going off from my MarketLink account that I hold with Standard Bank. Every month I have to call in to get these reversed, however the bank still charges me the debit order fee still despite these debit orders being clearly **********. The customer representative I spoke to indicated that they only to stop this is if I close my account.

This is totally unacceptable as I prefer to keep the same account no, secondly, there shouldn't be any debit orders going off from this account in the first place.

Seems to be that the bank is not incentivized to do anything about this because they are still getting their fees.

0
Replies (3)
Standard Bank
Standard Bank's reply24 Nov 2017, 00:04
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Regards

Best regards,

Standard Bank
Standard Bank's reply24 Nov 2017, 00:04
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Regards

Best regards,

TK
Teboho K's update28 Nov 2017, 17:19
Reviewer Update
The account no is: *** Marketlink ID No: ***