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Eugene T
1 reviews | Active since Jul 2011
04 Dec 2023, 12:32
RENEWAL OF DEBIT CARD
I received a number of text messages informing me that my debit card was about to expire and advising me, "to prevent inconvenience" to go to my nearest branch to replace it! I did so this morning and after sitting in a queue for 30 minutes I was told that because my card had not actually expired, I would be charged R145.00. If I came back after the expiry date I would not be charged! What kind of nonsense is this? Standard Bank"s service continues to decline. I now await their standard insincere apology.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
04 Dec 2023, 12:35Good day Eugene
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply04 Dec 2023, 12:35
Official
Good day Eugene
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
ET
Eugene T's updateReviewer Update
07 Dec 2023, 11:38Credit where credit is due! A Lady from Standard Bank contacted me and made an arrangement for me to go straight to the Branch Manager at Northgate branch. I did this, this morning and received excellent service! Thank you to everyone involved!
ET
Eugene T's update07 Dec 2023, 11:38
Reviewer Update
Credit where credit is due! A Lady from Standard Bank contacted me and made an arrangement for me to go straight to the Branch Manager at Northgate branch. I did this, this morning and received excellent service! Thank you to everyone involved!
Standard Bank's replyOfficial
07 Dec 2023, 12:29Good day Eugene
Excellent customer service is our priority, and we are happy that we met that mark!
Thank you for leaving an amazing review.
It means the world to us and to our entire team!
We look forward to serving you again soon!
Kind Regards
Standard Bank Hello Peter Team
***
Excellent customer service is our priority, and we are happy that we met that mark!
Thank you for leaving an amazing review.
It means the world to us and to our entire team!
We look forward to serving you again soon!
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply07 Dec 2023, 12:29
Official
Good day Eugene
Excellent customer service is our priority, and we are happy that we met that mark!
Thank you for leaving an amazing review.
It means the world to us and to our entire team!
We look forward to serving you again soon!
Kind Regards
Standard Bank Hello Peter Team
***
Excellent customer service is our priority, and we are happy that we met that mark!
Thank you for leaving an amazing review.
It means the world to us and to our entire team!
We look forward to serving you again soon!
Kind Regards
Standard Bank Hello Peter Team
***